Privacy Policy

1. Overview

Aivorei ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect information when you visit aivorei.com or purchase any Aivorei product or service.

We collect only what we need. We do not sell your data. We do not rent your data. We use your information only to deliver the products you purchase and communicate with you about your orders.

2. Information We Collect

Information You Provide

• Purchase information — Name and email address when you complete a purchase. Payment information is processed directly by Stripe — Aivorei never sees or stores your card details.
• Contact information — Name and email if you contact us directly via email or a contact form.
• Communications — Any messages, feedback, or correspondence you send to us.

Information Collected Automatically

• Usage data — Pages visited, time spent, referring URLs, and general browsing behavior on aivorei.com.
• Device information — Browser type, operating system, screen size, and general device type.
• IP address — Used for security, fraud prevention, and general geographic analytics (country/region level only).

Information From Third Parties

• Stripe — Confirms payment completion and provides transaction IDs. We do not receive full card numbers.
• Hosting provider (Hostinger) — Standard server logs for security and uptime monitoring.

3. How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders — deliver digital products to your email
• Send order confirmations and receipts
• Respond to customer support inquiries
• Send product updates if you have purchased a product that receives new versions
• Send occasional announcements about new products or offers (you can unsubscribe at any time)
• Detect and prevent fraud and unauthorized access
• Improve our website and product offerings through aggregate analytics
• Comply with legal obligations

We will never use your information for purposes unrelated to Aivorei products and services without your explicit consent.

4. How We Share Your Information

We do not sell, trade, or rent your personal information to third parties. We share information only in the following limited circumstances:

• Stripe — To process payments securely. Stripe's Privacy Policy governs how they handle your payment data.
• Email service providers — To deliver transactional emails (order confirmations, download links). These providers are contractually prohibited from using your data for any other purpose.
• Legal requirements — If required to do so by law, court order, or governmental authority.
• Business transfers — In the unlikely event of a merger, acquisition, or sale of assets, your information may be transferred as part of that transaction. You will be notified if this occurs.

5. Cookies & Tracking

Aivorei uses minimal cookies necessary for the website to function properly. We do not use invasive advertising trackers or cross-site tracking cookies.

Cookies we may use:

• Session cookies — Temporary cookies that expire when you close your browser. Used to maintain your shopping cart and session state.
• Analytics cookies — Basic, privacy-respecting analytics to understand how visitors use the site (pages visited, traffic sources). No personally identifiable information is tied to analytics data.
• Stripe cookies — Stripe uses cookies for fraud detection and payment processing. These are governed by Stripe's Cookie Policy.

You can disable cookies in your browser settings. Note that disabling cookies may affect the functionality of the checkout process.

6. Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy:

• Purchase records — Retained for 7 years for tax and legal compliance purposes
• Email communications — Retained for up to 3 years for customer support purposes
• Analytics data — Aggregated and anonymized; retained indefinitely in aggregate form
• Marketing list — Retained until you unsubscribe

You may request deletion of your personal data at any time by emailing hello@aivorei.com. Note that we may retain certain information as required by law or for legitimate business purposes (such as proof of purchase).

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information:

• Access — Request a copy of the personal information we hold about you
• Correction — Request correction of inaccurate or incomplete information
• Deletion — Request deletion of your personal information (subject to legal retention requirements)
• Portability — Request your data in a portable format
• Opt-out — Unsubscribe from marketing emails at any time using the unsubscribe link in any email or by contacting us directly
• Objection — Object to certain types of processing of your personal data

To exercise any of these rights, email hello@aivorei.com. We will respond within 30 days.

California Residents (CCPA)

California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information is collected, the right to opt-out of the sale of personal information (we do not sell personal information), and the right to non-discrimination for exercising your privacy rights.

European Residents (GDPR)

If you are located in the European Economic Area, you have rights under the General Data Protection Regulation including the right to access, rectify, erase, and restrict processing of your personal data. Our legal basis for processing your data is the performance of a contract (fulfilling your order) and our legitimate interests (improving our services and preventing fraud).

8. Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• SSL/TLS encryption for all data transmitted between your browser and our website
• Payment processing handled exclusively by Stripe, which is PCI DSS Level 1 certified
• Access controls limiting who within our organization can access personal data
• Regular review of our security practices

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security. If you believe your information has been compromised, please contact us immediately at hello@aivorei.com.

9. Children's Privacy

Aivorei products and services are intended for adults aged 18 and older. We do not knowingly collect personal information from children under the age of 13. If you believe a child has provided us with personal information, please contact us at hello@aivorei.com and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, we will update the "Last updated" date at the top of this page.

If we make material changes that significantly affect how we handle your information, we will notify you by email (if you are a customer) or by posting a prominent notice on our website. Your continued use of Aivorei after any changes constitutes your acceptance of the updated policy.

11. Contact

For any privacy-related questions, requests, or concerns: