Because Aivorei™ provides custom professional services, project fees may become non-refundable as work is performed, time is reserved, custom design or development is produced, or third-party costs are incurred. The applicable project proposal or service agreement controls the exact refund terms for that engagement.

If Aivorei™ has not begun custom work and no non-refundable third-party costs have been incurred, a client may contact Aivorei™ promptly to request cancellation. Any approved refund will be determined based on work already performed, committed costs and the governing agreement.

Recurring website service may be canceled according to the cancellation notice and minimum-term requirements in the client's applicable agreement. Cancellation stops future renewals after the effective cancellation date; it does not automatically refund service already provided or a billing period already due under the agreement.

Clients should contact Aivorei™ through the contact page as soon as possible with billing, cancellation or service concerns so the request can be reviewed against the applicable written agreement.